Please allow 3-5 busdays for processing, as we are a very small team. Once your item is shipped you will be notified by email with the tracking information. The rate you choose for shipping is in addition to the processing time. For example, if you choose 1-3-day shipping, you will receive your package in 4-8 business days.
If you require faster processing time, please notify us at email@example.com -- we will do all that we can to accommodate you.
PLEASE NOTE our Customs Policy:
Payment of any duty and import tax is the responsibility of the recipient which are collected at the time of delivery. These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
**If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund**
**The customer is responsible for paying for shipping costs for returning any item/s. shipping costs are non-refundable.**
**Once an order ships and is in transit it is not possible to cancel the order**
Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you. We highly suggest you select a delivery address you trust and preferably one where someone is able to receive and sign for the package.
Returns are not guaranteed and are only eligible for store credit. If you would like to make a return please send an email to support@2AMlabel.com with '(your item number) + return' in the subject box. Please send the email within 48 hours of receiving your order according to the shipping confirmation notification.
We try to be as reasonable as possible. However, please note- 2:AM does keep track of customer returns and we do reserve the right to refuse orders at our discretion due to an excessive return history.
Images of people, places and/or products posted on this Site are property of 2:AM and are protected by international copyright laws. Any unauthorized use of any content or materials on this site is strictly forbidden and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on this site only with our prior written and express authorization.
For further questions contact us at firstname.lastname@example.org